All Jessica Biltoft merchandise must be returned to our returns team within 14 days of receiving delivery of your parcel for a refund. Eligible returned items will be refunded via the original payment method.
Exchanges will also be processed, only for different sizes, however. Exchanges are shipped free of charge using our DHL Express.
Items must be returned unused and unworn in its original box with all tags still attached. Garments that are returned with signs of being worn or delivered to our returns team outside of the stated 14-day policy window will not be accepted.
Returns on sale items are accepted, exchanges, however, will not.
HOW TO RETURN/EXCHANGE
Please email email@example.com to notify our returns team of your refund/exchange
Should you wish to exchange a returned item, please make a clear note on the invoice sheet to avoid any confusion.
Please return your unwanted item(s) to the following address –
Masham Business Park
We always recommend you use a tracked delivery for your returned parcels, as we cannot be held responsible for any lost deliveries.
Please ensure you include a copy of your invoice with a clear note of which item(s) you wish to return where appropriate. Failure to do so can cause delays in your refund being processed.
For international orders, please ensure you mark your parcel as “RETURNED GOODS”, with the country of origin marked as the UK - any charges will be deducted from the customer's refund.
We do not provide refunds for postage costs unless otherwise stated.
Returns will be processed within 3 - 7 days of receiving your item.
We do not currently provide return postage.